Privacy policy

Last updated: 13 October 2026

This Privacy Policy explains how Nuores ("we", "us", "our") collects, uses, shares and protects your personal information when you visit nuores.com or buy from us. It applies to customers in the United Kingdom and Australia.

1. Who we are

Nuores, 63 Ruston St, Birmingham B16 8BB, United Kingdom, is the data controller for personal information collected through this website. Contact: support@nuores.com , +44 7460 669801.

2. Information we collect

Information you give us:

  • Contact details: name, email address, phone number, billing and shipping address.
  • Order details: products purchased, order history, returns, exchanges and communications with us.
  • Payment information: processed securely by our payment providers. We do not store full card numbers.
  • Content you submit, such as reviews and customer service messages.

Information collected automatically:

  • Device and browser information, IP address and approximate location.
  • Pages viewed, links clicked and how you interact with our website.
  • Information collected through cookies and similar technologies (see section 6).

3. How we use your information

  • To process and deliver your orders, payments, returns, exchanges and refunds (performance of a contract).
  • To provide customer support and send service messages about your order.
  • To prevent fraud and keep our website secure (legitimate interests).
  • To analyse and improve our website and products (legitimate interests, or consent where required).
  • To send marketing emails, only where you have opted in. You can unsubscribe at any time using the link in every email.
  • To comply with legal, tax and accounting obligations (legal obligation).

4. How we share your information

We do not sell your personal information. We share it only with service providers who help us run our business, including:

  • Shopify (our e-commerce platform), payment processors and fraud-prevention services.
  • Shipping carriers and logistics partners, to deliver your order.
  • Analytics and advertising partners such as Google and Meta, where you have consented to cookies where required.
  • Authorities, where required by law, or a buyer of our business in the event of a merger or sale.

5. International transfers

Your information may be processed outside your country, including in the United Kingdom, the European Economic Area, the United States and Canada, where our service providers operate. Where required, we rely on appropriate safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or Standard Contractual Clauses. For Australian customers, we take reasonable steps to ensure overseas recipients handle your information in line with the Australian Privacy Principles.

6. Cookies

We use strictly necessary cookies to run the store (for example, your cart and checkout) and, with your consent, analytics and marketing cookies (such as Google Analytics, Google Ads and Meta Pixel). You can accept or reject non-essential cookies through our cookie banner and change your choice at any time in your browser settings.

7. How long we keep your information

We keep order and transaction records for as long as required for tax and accounting purposes (up to 6 years). Other information is kept only as long as needed for the purposes described above, after which it is deleted or anonymised.

8. Your rights

United Kingdom (UK GDPR and Data Protection Act 2018): you have the right to access, correct, delete, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Australia (Privacy Act 1988 and Australian Privacy Principles): you can request access to, and correction of, the personal information we hold about you. If you have a complaint, please contact us first. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, email support@nuores.com. We will respond within one month (UK) or within 30 days (Australia).

9. Security

We use appropriate technical and organisational measures to protect your information. Payments are encrypted and processed by PCI-DSS compliant providers.

10. Children

Our website is not intended for children under 16, and we do not knowingly collect their personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated.

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