Shipping policy

Last updated: 13 October 2026

This Shipping Policy applies to orders placed on nuores.com for delivery to the United Kingdom and Australia. We currently do not ship to other countries.

1. Shipping cost

Free standard shipping on all orders to the United Kingdom and Australia. There is no minimum order value.

2. Delivery times

Destination

Processing time

Transit time

Total estimated delivery

United Kingdom

3–5 business days

5–10 business days

8–15 business days

Australia

3–5 business days

5–10 business days

8–15 business days


  • Business days are Monday to Friday, excluding public holidays.
  • Order cut-off time: orders placed before 20:00 (8 pm, UK time) Monday to Friday begin processing the same day. Orders placed after the cut-off, or on weekends and public holidays, begin processing the next business day.
  • Processing time is the time we need to prepare, pack and dispatch your order. Transit time is the time the carrier needs to deliver it after dispatch.
  • Delivery times are estimates and may occasionally be affected by carrier delays, customs checks or peak seasons. If we expect a significant delay, we will let you know by email.

3. Order tracking

As soon as your order is dispatched, you will receive an email with a tracking number and link so you can follow your parcel.

4. Prices, taxes and duties

  • Prices are displayed in British pounds (GBP) for customers shopping in the United Kingdom and Australian dollars (AUD) for customers shopping in Australia. The applicable currency, taxes and final order total are shown at checkout. Your bank or payment provider may apply currency conversion fees where applicable.

  • United Kingdom: prices include VAT. No additional charges are payable on delivery.
  • Australia: any GST that applies to your order is included in the price shown at checkout. No additional charges are payable on delivery.

5. Incorrect address

Please check your shipping address carefully. If you notice a mistake, email us at support@nuores.com as soon as possible. We can update your address as long as your order has not been dispatched. Once an order has been dispatched, the address can no longer be changed.

6. Lost or damaged parcels

Your order is our responsibility until it is delivered to you. If your parcel has not arrived within 15 business days, or arrives damaged, contact us and we will investigate with the carrier and send a replacement or issue a full refund.

7. Cancellations and returns

You can cancel your order free of charge before it has been dispatched. For returns and exchanges, please see our Refund & Returns Policy.

Contact Us